Frequently Asked Questions
Looking for info on who we are, how subscriptions work, or gifting? Check out our About, Subscribe, and Gifting pages.
Inside The Box
What is inside each box?
Each Shaker & Spoon box contains three original recipes from award winning bartenders that make 12 drinks total, plus all the syrups, mixers, garnishes, and extras to bring them to life.
What if I have food allergies?
Some of our products may contain or be processed in facilities that handle the top 9 allergens. We list all allergen information clearly on every product page so you can review ingredients before purchasing. If you ever have questions or need more details, please reach out to us at help@shakerandspoon.com—we’re always here to help make sure everything is safe for you to enjoy.
Are all the products you ship alcohol free?
Although most of the ingredients we include are completely alcohol-free, some items, like certain bitters or dealcoholized products, may contain trace amounts of alcohol (0.5% or less).
For context, this level of alcohol is similar to what naturally occurs in ripe fruit, soy sauce, vinegar, yogurt with live cultures, and even common sodas.
Can I customize my box?
Our monthly boxes are carefully curated so we can source ingredients at scale and keep everything consistent.
What is the calorie content of the drinks?
Since we create new recipes each month, calorie counts can vary widely from cocktail to cocktail. If you’d like to learn more about what’s featured in the current box, reach out to help@shakerandspoon.com.
Do I have to use the recommended spirits each month?
We provide spirit recommendations to help you get the best flavor match for each box, but you’re absolutely encouraged to use whatever you already have on hand. Our recipes are designed to be flexible, so feel free to make them your own.
Orders & Shipping
How much is shipping?
Shipping is included in the price of all subscriptions and one-time boxes. Shipping rates for other products are listed on their individual product pages.
When will my order ship?
All non-subscription orders ship within 2–3 business days (often sooner!). Subscription boxes ship for delivery around mid-month, and you’ll receive tracking as soon as they head out. For new subscription orders placed after the 23rd of the month, your first box will roll to the following month. Once shipped, delivery typically takes 3–7 days.
Do you ship internationally?
No, we don’t offer international shipping at this time. We currently ship only within the United States, United States territories, and APO/FPO boxes.
Where can I track my order?
Once your order ships, you’ll receive tracking information so you can follow it right on the carrier’s website. If you don’t receive tracking, just reach out to us at help@shakerandspoon.com and we’ll be happy to help.
Which box will I get?
Your first box is outlined on our Subscription page and typically matches the month you subscribe. You can also start a subscription with any of our Vault Boxes. Once you’re in, you’re always in control. Feel free to pause, skip, or swap any upcoming box if it’s not your vibe. If you’re unsure which box you’ll receive, just reach out to us at help@shakerandspoon.com and we’ll happily clarify.
How do I manage my account?
Please note: our member portal is currently closed while we finalize migration to our new site.
Once we're fully up and running, to manage your account, you'll have a login where you can update your payment method, change your address, or skip, swap, or pause any upcoming boxes.
If you need help in the meantime, email us at help@shakerandspoon.com and we’ll take care of it for you.
My box arrived damaged or missing ingredients. Can I get a replacement?
We’re so sorry to hear your order didn’t arrive as expected. That’s never the experience we want for you. If anything is ever damaged, missing, or simply not what you expected please reach out to us at help@shakerandspoon.com and we’ll make it right.
Can I return my order?
Due to the nature of our products, we’re unable to accept returns, refunds, or exchanges. However, if there’s an issue with your order, such as damage in transit or a missing item, please reach out to us at help@shakerandspoon.com. We’ll always do our best to make it right.
Group Orders, Corporate Orders, and Events
I need a group order or corporate gift!
We love working with corporate groups and event orders! We offer customizable options for recipes, barware, and even hosted virtual happy hours. Whether you’re planning ahead or still sorting out the details, reach out to us at bulkbuy@shakerandspoon.com and we’ll help bring your idea to life.
Discounts
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
The sale ended, can I still use the discount code?
To make things fair to everyone, sales discount codes can only be applied within the timeframe of the sale.
I just bought something and now it's on sale! can I get a discount?
We’re happy to honor a price adjustment if you placed an order within 24 hours before a sale, discount, or promotional offer goes live. If that’s the case, just reach out to us within 24 hours of the promotion being announced, and we’ll take care of it. Requests made outside that window aren’t eligible for adjustment.
Contact
Still have questions? We're happy to help! Please email us at help@shakerandspoon.com and we will get back to you within 2 business days.